AI
AI Service Check
A guided intake experience you offer your customers. RevLane captures the symptom, asks the right follow-up questions, and hands your staff a lead they can act on.
For your customers
Describe the problem in plain language
Instead of a blank contact form, your customers answer targeted questions about the vehicle, the symptom, and the urgency.
For your staff
A structured lead, not a vague message
Your advisors receive a normalized service request with vehicle context, suggested service area, and whether the job fits mobile or shop delivery.
Adaptive questions
Follow-ups change with the symptom described.
A brake noise and a no-start ask completely different questions — no generic form.
Normalized output
Vehicle, complaint, urgency, and service area in a fixed shape.
Structured fields mean the lead can be quoted, routed, and reported on immediately.
Delivery routing
Flags whether the job fits mobile or requires the shop.
Anything needing a lift, alignment rack, or shop equipment is marked before booking.
Human review
Nothing is promised to the customer automatically.
Advisors confirm, edit, or discard every suggestion before a price or date goes out.
Customer description
“Grinding from the front when I brake, worse when cold.”
Likely area: front brake system
Confidence indicated, not diagnostic
Suggested intake questions
Pulling? Vibration? Warning light?
Routing
Shop visit — lift required
Staff review
Awaiting service advisor confirmation
Guardrails
AI assists — people decide
RevLane never commits your business to a diagnosis, a price, or a schedule on its own. Every AI output is a suggestion your team confirms, edits, or discards.
No diagnosis
AI describes the symptom; technicians determine the cause.
Intake never states a failed part — it captures what the customer observed.
No auto-pricing
Prices come from your service catalog and your rules.
Anything outside a configured fixed price is flagged review-required.
No auto-commitment
Appointments are proposed, never silently booked.
Your team confirms availability before the customer receives a time.
Full audit trail
Every AI suggestion and the human decision are recorded.
You can always see what was suggested, what was changed, and by whom.
Stage 4
Live AI intake not yet enabled
This page describes the AI Service Check product. The working intake experience is delivered with the AI stage of the RevLane build and appears inside client organization websites and portals.