AI
AI Service Check
Run AI Service Check on incoming leads inside the staff portal. Get cautious intake suggestions and follow-up questions, not a diagnosis. Staff review and approve before saving.
Incoming leads
Describe the problem in plain language
Staff use the customer’s description as the starting point for cautious intake assistance and suggested follow-up questions.
For your staff
A structured lead, not a vague message
Advisors review the suggested intake, clarify missing details, and approve it before saving to the lead.
Adaptive questions
Follow-ups change with the symptom described.
Staff review suggested questions before following up with the customer.
Normalized output
Vehicle, complaint, urgency, and service area in a fixed shape.
Structured fields mean the lead can be quoted, routed, and reported on immediately.
Cautious suggestions
Highlights details that need staff clarification.
Suggestions are not a diagnosis or a commitment to service delivery.
Human review
Nothing is promised to the customer automatically.
Advisors confirm, edit, or discard every suggestion before a price or date goes out.
Customer description
“Grinding from the front when I brake, worse when cold.”
Likely area: front brake system
Confidence indicated, not diagnostic
Suggested intake questions
Pulling? Vibration? Warning light?
Routing
Shop visit — lift required
Staff review
Awaiting service advisor confirmation
Guardrails
AI assists — people decide
RevLane never commits your business to a diagnosis, a price, or a schedule on its own. Every AI output is a suggestion your team confirms, edits, or discards.
No diagnosis
AI describes the symptom; technicians determine the cause.
Intake never states a failed part — it captures what the customer observed.
No auto-pricing
Prices come from your service catalog and your rules.
Anything outside a configured fixed price is flagged review-required.
No auto-commitment
Appointments are proposed, never silently booked.
Your team confirms availability before the customer receives a time.
Staff approval before saving
Staff review the output before it is saved.
AI does not independently write workflow state.
AI in the staff portal
Assistants for intake and beyond
AI Service Check supports incoming lead review with cautious suggestions, no diagnosis, and follow-up questions that staff approve before saving. AI technician, estimate, and owner assistants also help your team interpret information and prepare work; people remain in control.